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Humboldt-Universität zu Berlin

Campus-Card - FAQ

Show or Hide answer 1. How do I get my Campus-Card?

First of all, you will need a personal QR code, which you can obtain in AGNES via the “Student ID” menu option. Either print the QR code out or call it up on your tablet or smartphone screen and scan it on one of the terminals in order to create your Campus-Card. Afterwards, using a validation terminal, you will need to validate your Campus-Card and have your semester ticket printed on it. This last step must be repeated every semester in order to extend the validity of your semester ticket.

Show or Hide answer 2. My AGNES password does not work.

Please make sure that you have entered the correct user details. If there is still a problem, please contact the Computer and Media Service user helpdesk (https://www.cms.hu-berlin.de/de/dl/beratung).

Show or Hide answer 3. I can’t change my HU-account password.

If you have problems changing or reactivating your password, please contact the Computer and Media Service user helpdesk (https://www.cms.hu-berlin.de/de/dl/beratung).

Show or Hide answer 4. Where do I get the QR code?

As soon as you have registered via the “Student ID” menu option in AGNES, you will receive a personal QR code. If you already have a Campus-Card, then you will not need a new QR code. In this case, before each new semester begins, simply extend the validity of your Campus-Card and semester ticket at one of the terminals.

Show or Hide answer 5. Where do I get the Campus-Card?

You can create your Campus-Card at one of the purpose-made terminals, following the steps outlined in question 1. The terminals are at the following locations:

  • Main Building, Unter den Linden 6, 1st Floor
  • Main Building, Unter den Linden 6, 2nd Floor
  • Jacob-und-Wilhelm-Grimm-Zentrum, Geschwister-Scholl-Str.1-3, Foyer Erwin Schrödinger-Zentrum, Rudower Chaussee 26, Foyer 
Show or Hide answer 6. Do I have to create a Campus-Card? I was told that I will soon receive a doctoral candidate ID card.

Every student must have a Campus-Card – there are no exceptions, even if you are a doctoral candidate, as this is the only way of obtaining a valid student ID and semester ticket. After registering as a doctoral candidate, simply update your Campus-Card at one of the terminals.

Show or Hide answer 7. Can you send me the QR code by post?

No, this is not possible. You will receive your personal QR code as soon as you have registered via the “Student ID” menu option in AGNES.

Show or Hide answer 8. Can you send me the Campus-Card by post?

No, this is not possible. The Campus-Card must be created on one of the purpose-made terminals. Follow the steps outlined in question 1.

Show or Hide answer 9. Is it possible to create the Campus-Card after the semester has begun?

As long as you do not urgently require your student ID, the Campus-Card can be created later.

Show or Hide answer 10. Can somebody else create the Campus-Card for me?

You can authorize another person to create it, but be aware that there will be no photograph of you on it, meaning that you will be unable to generate a semester ticket. Before the authorized person creates your Campus-Card, you must give them a valid QR code.

Show or Hide answer 11. I have not received a Campus-Card and I urgently need a semester ticket and student ID.

You must create the Campus-Card yourself on one of the purpose-made terminals. Follow the steps outlined in question 1.

Show or Hide answer 12. Where can I find the creation and validation terminals?

The terminals are at the following locations:

  • Main Building, Unter den Linden 6, 1st Floor
  • Main Building, Unter den Linden 6, 2nd Floor
  • Jacob-und-Wilhelm-Grimm-Zentrum, Geschwister-Scholl-Str.1-3, Foyer Erwin Schrödinger-Zentrum, Rudower Chaussee 26, Foyer
Show or Hide answer 13. I have re-enrolled within the time limit but I have not received any study information. What should I do?

Please send an email to compass@hu-berlin.de.

Show or Hide answer 14. I have created my Campus-Card but still need an enrolment certificate, which I have not been sent. Can you send this to me?

Students who have a Campus-Card will no longer be sent enrolment certificates or receipts by post. These documents can be obtained in AGNES via the “Certificates” menu option.

Show or Hide answer 15. This is my final semester so I do not want to have a new student ID. Furthermore, I do not live anywhere near Berlin, I work, have a family and have no free time to come to the university. Please just send me the usual paper ID card.

Paper ID cards are no longer issued. If you do not have time, you can authorize somebody to create a Campus-Card for you, but please be aware of the information given in question 10. For an authorized person to create the Campus-Card for you, they must follow the steps outlined in question 1.

Show or Hide answer 16. How do I apply for the Campus-Card?

Announce yourselves for this with your HU account in AGNES and call the menu point "Get the Campus-Card".

Contact

The Compass Hotline:
Phone: +4930 2093-70333
Mail: Contact form

With sending an email you agree that your data is processed by an electronic ticketing system (OTRS). Please note the information: https://otrs.hu-berlin.de/hinweis.html

 

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