AI in Customer Service
Facts
Run time
02/2025
– 10/2027
DFG subject areas
Artificial Intelligence and Machine Learning Methods
Sponsors
Investitionsbank Berlin (IBB)
Description
The aim of the project is to significantly expand the analysis of service data and systematically make it usable for tracking systems. The focus is on OMQ, which provides valuable information about trends and anomalies by processing and evaluating support requests. These findings can then be linked to web tracking data, for example via Google Analytics, to gain a more comprehensive picture of user behavior and the associated challenges.
Organization entities
Computer Science in Economics
Address
Institutsgebäude, Spandauer Straße 1, 10178 BerlinGeneral contactTel.: 030 2093-99540Department of Computer Science
Address
Johann von Neumann-Haus, Institutsgebäude, Rudower Chaussee 25, 12489 BerlinGeneral contactTel.: 030 2093-41140