AI in Customer Service
At a glance
Project duration
02/2025
– 10/2027
DFG classification of subject areas
Artificial Intelligence and Machine Learning Methods
Funded by
Investitionsbank Berlin (IBB)
Project description
The aim of the project is to significantly expand the analysis of service data and systematically make it usable for tracking systems. The focus is on OMQ, which provides valuable information about trends and anomalies by processing and evaluating support requests. These findings can then be linked to web tracking data, for example via Google Analytics, to gain a more comprehensive picture of user behavior and the associated challenges.
Participating institutions
Department of Computer Science
Address
Rudower Chaussee 25, 12489 BerlinGeneral contactTel.: +49 30 2093-41140Faculty of Economics and Business Administration
Address
Spandauer Straße 1, 10178 Berlin
Cooperation partners
- Cooperation partnerGermany
OMQ GmbH