Humboldt-Universität zu Berlin | Studies | Student Services | Enrollment Office | Enrollment Office | Campus-Card - FAQ | 2. My AGNES password does not work. 2. My AGNES password does not work. Please make sure that you have entered the correct user details. If there is still a problem, please contact the Computer and Media Service user helpdesk (https://www.cms.hu-berlin.de/de/dl/beratung).