Humboldt-Universität zu Berlin

Counselling Service

Counselling Service provide you with support in the decision-making process, with study issues and in planning your educational career.

What kind of counselling can our service give you?

During the easter holidays (April 7 till April 10, 2023) the Counselling Service will be closed. We are looking forward to talk to you on April 11, 2023.

Open phone counselling hours 

You can reach us calling +49 30 2093-70270 at the following times:
  • Monday 11 a.m. to 1 p.m.
  • Tuesday 11 a.m. to 1 p.m.
  • Wednesday 1 to 3 p.m.
  • Thursday 1 to 3 p.m.

Online and e-mail

  • Open online consultation hours: Wednesday and Friday from 10 a.m. to 12 p.m.
    Please call the Compass hotline first at +49 30 2093-70333 and briefly describe your concerns. The colleagues on the hotline will either give you the information you need directly or refer you to the consultation hours.
  • We recommend to use the Internet, also before a counselling session. You can contact us by this form (in German).
  • The counselling Service is available throughout the whole year, except for the holiday season round the turn of the years.
  • Please note: For information on medical programmes, please contact Charité - Universitätsmedizin Berlin,, hotline: +49 30 450-576042, Hannoversche Straße 19.

Face-to-face counselling

Counselling appointments can be made during our open phone consultation hours (see above).

Psychological Counselling

The Psychological Counselling Service offers first aid concerning personal difficulties and serious problems that might arise in your studies. It also offers to advise groups of students on specific subjects, e.g. exam nerves, techniques of scientific work). Besides, it will refer students in need to other  advisory or therapeutic institutions and to self-help groups.

Please note: Medical students should use MediCoach, phone +49 30 450-529189 or send an e-mail to medicoach@charité.de.



The Compass Hotline:
Phone: +4930 2093-70333
Mail: Contact form

With sending an email you agree that your data is processed by an electronic ticketing system (OTRS). Please note the information:


Information according to EU-DSGVO


When contacting facilities of the study department, personal data are partly collected and processed. The processing of personal data, such as the name, address, e-mail address, or telephone number shall always be in line with the General Data Protection Regulation (EU-DSGVO) and in accordance with the Berlin Data Protection Act (BlnDSG). Further information on this, your rights and options can be found at